OUR APPROACH:
We partner with YOU. We know how important it is to understand and adapt to the needs of each team—no two Slate instances (or Captains) are exactly alike. We’ll meet you where you are to help you scale and grow appropriately.
We empower users and care deeply about ensuring Slate teams feel ownership over their processes. We work to help build knowledge and confidence in the system.
Over the course of each implementation and/or enhancement, work with you to carefully plan the approach and timeline for the work, and we document decisions and solutions so teams are set up for ongoing success.
Slate Services
Implementation: Maximize the potential of your Slate implementation from the outset and set your team up for success with our expert guidance. Our FGI-driven team can address all your Slate implementation needs from basic module configurations to advanced integrations. Our technical expertise and higher ed experience enable us to develop solutions for your most intricate business processes.
Audits: Take control of your Slate instance. We evaluate your instance from every angle, including the configuration, integrations, data model, as well as the automations, communications and user adoption, documenting our findings and recommendations. We help you prioritize by rating each finding for scope of impact and level of effort. We will present our findings with opportunities to further align with best practices for the use of Slate, uncover the source of unexpected behaviors, and future-proof your instance for growth.
STL to CJ Migrations: Reduce your reliance on deprecated, legacy bases and ensure your instance of Slate is set up to benefit from new features that require Configurable Joins (CJs) adoption. We offer targeted query audits to determine the extent of query usage in your instance, providing you with a detailed understanding of which local/STL queries are still being run frequently, which exports and filters appear most commonly in those queries, and the estimated effort to rebuild them in CJs. We’ll help you prioritize queries for migration, plan for the change, perform build and configuration as needed, and help train your team to feel confident with Configurable Joins.
Integrations: Boost the functionality of your Slate instance with our dynamic integration services. We offer integrations with various platforms, including SIS, marketing automation platforms and other CRM systems, to streamline your operations and enhance your data management. Whether you require a middleware solution or a direct integration, our expert team will develop custom APIs, and enact solutions that precisely match your needs.
Adoption and Training: Invest in your team’s growth and achieve your enrollment goals with our expert training services. Our comprehensive range of offerings, from quick one-hour sessions to extensive multi-week courses, provide your team with the knowledge and tools they need to succeed. With the flexibility to choose between virtual or onsite training, we deliver tailored solutions to match your needs – by a team with direct practitioner-based experience, in higher education Admissions, Enrollment Management and Marketing and Student Success operations, as well as functional expertise in the use of Slate.
Custom Solutions: Have a project in mind that doesn’t quite fit these categories? No problem! Our team of K&Co and FGI Slate consultants understand that each project is unique, and that’s why we specialize in adaptive reuse of the Slate platform. Our team of experts can help bring your vision to life. Don’t let limitations hold you back – you have the flexibility to create truly innovative solutions that fit your needs.
Slate Support
When it comes to Slate support, we know context matters. We take a holistic approach,getting to know your team and your instance through regular check-in calls across all service levels.
We believe support should look a lot like ongoing, personalized professional development: we’ll help you get unblocked or address an immediate need, then take the time to make sure you understand the “why”behind an issue or process.
Our Slate support connects you with our team of expert consultants, composed of former Slate captains and Technolutions program managers, who are committed to your team’s success in Slate at every stage of the enrollment cycle. We’ve been in your shoes–now we’re in your corner.
