Core competencies
- Understanding enrollment operations
- Implementing recruitment best practices
- Developing prospective and current student communication workflows
- Selecting and implementing new CRM technologies
- Improving student service operations
Prior Roles
President of Fourth Dimension Partners, Higher Education Consulting
Director of Accelerated Programs, Albright College
Director of High School Life, North Carolina School of the Arts
Assistant Director for Residence Life and First Year Programs, Elizabethtown College
Fun Facts
- Co-produced and co-hosted three seasons of a TV show, Best Bites, for a local community television station, BCTV
- Spent almost six years as an On Air Guest for the QVC network representing and selling various products
- Hosts not 1, but 2 industry podcasts: Fanatical Friday’s with Mickey Baines and CRMprov
- Passionately supports the arts and higher education – Mickey is a former Chair of the Mid-Atlantic Region for the Association of Continuing Higher Education, former President of the Board of Directors for the Yocum Institute for Arts Education, current member of the Performing Arts Board, for ArtsQuest